PRIVACY POLICY

Last updated: September 09, 2025

California Consumer Privacy Act Rights

https://oag.ca.gov/privacy/ccpa

This Privacy Policy describes our practices regarding the collection, use, and disclosure of personal information collected and processed by TechHalo Labs LLC (“Company,” “us,” or “we”) and applies to information about users of our application services and other data provided by Company.

This Privacy Policy only covers information collected by Company and does not govern the information practices of companies affiliated with Company. Please note specifically that where applicable, services provided by affiliated companies of TechHalo Labs LLC may be governed by their own privacy policies.

Table of Contents

  • Information We Collect
  • How We Use Information
  • How We Share Information
  • Third Party Advertising and Analytics Companies
  • "Do Not Track" and Global Privacy Control Signals
  • Changing Your Information
  • Third Party Content, Websites and Devices
  • Security
  • Retention
  • Changes to the Privacy Policy
  • General Audience Site
  • Your Privacy Rights Under State Laws
  • Contact Us

Information We Collect

Company offers a variety of products and services, and the information we collect will depend on which products and services you use. We may collect information from you directly, automatically when you use any of the Services, and also from third parties. Some of this information may be considered “personal information” or “personal data,” and some of which may be considered “sensitive” under various applicable laws. We consider information that identifies you as a specific, identified individual to be personal information (such as your name, phone number, email address), and we treat additional information, including IP addresses and cookie identifiers, as “personal information” where required by applicable law. If we combine information we consider to be non-personal with personal information, we will treat that combined information as personal information under this Privacy Policy. Note that we may de-identify or pseudonymize personal information so that it is non-personal, such as by aggregating it or converting it to a code, sometimes using a function commonly known as a “hash.” We will treat de-identified and pseudonymized information as non-personal to the fullest extent allowed by applicable law.

Information You Provide to Us Directly

  • Contact and Payment Information: You may provide information to us when you sign up for a subscription (free trial or paid) to access our services, establish a user profile, purchase products from us, or contact us (via email or online form). This may include account or profile information (email address and password), contact information (name, phone number, shipping address), payment information (for example, credit card information), and vessel information.
  • Other Information: Certain features may collect additional information from you directly, such as demographic data or information about your preferences and interests. We may infer information about you based on other information we have collected and supplement the information we have associated to you and your account, to better personalize the Services and our communication with you.
  • Voice Features: If you choose to use a voice feature with our services we may record your voice. We do not collect or store voiceprints or use such voice data to identify you personally.

Information We Collect Automatically

  • General Usage Information: We may collect Usage Information such as the hardware model, browser, internet service provider, operating system, the URL or advertisement that referred you to the Service you are visiting, the areas of the Services that you visit or use. This may include data that allows us to follow up with you, such as when you begin the process to make a purchase but abandon the transaction. In addition, we automatically collect your IP address and unique identifier (“Device Identifier”) for any Internet-enabled Device you use to access the Services.
  • Interactions with our Content: We also collect Usage Information related to the content you ask Captain AI and service information.
  • Cookies: Cookies are small text files that help store user preferences. These files are stored locally on your device when you use the website or certain Internet-enabled Devices to access the Services. These technologies may be used for many purposes, such as automatically collecting Usage Information, enabling features, serving advertisements to you online, and remembering your preferences. You may limit cookies on your device by adjusting the settings on your Internet browser or via settings we make available on our website. For more information about cookies and managing cookies generally, visit allaboutcookies.org.
  • Web Tags: Small graphic images or other web programming code called web beacons (also known as “1×1 GIFs” or “clear GIFs”), may be included in our web pages and email messages. Web tags or similar technologies may be used for a number of purposes, including to count visitors to a Service, to monitor how users navigate a Service, to count how many emails that were sent were actually opened or to count how many particular videos or links were actually viewed.
  • Beacons: Beacons are small, wireless transmitters that use low energy Bluetooth technology to send signals to other smart devices in their proximity and can be used by mobile applications to help locate a device’s physical location.
  • Software Development Kits (SDKs): SDKs are a software package that contains a set of tools that can be used to help build applications and implement new features in existing apps.
  • Data Collection from Mobile Devices: We use SDKs and similar tools to collect information from mobile devices such as the hardware model, operating system and version, identification numbers assigned to your mobile device, mobile network information, and website usage behavior.
  • Location Information (Updated): With the introduction of our advanced Geofence Trigger System, TechHalo now requires access to additional types of location data to enable key features that enhance user experience and safety. These permissions allow us to deliver timely and location-aware services, including geo-triggered campaigns and event automation.
    • Approximate Location: We collect general location data using IP address or low-power methods to optimize battery life while still providing location-relevant features.
    • Precise Location: When necessary (such as when you approach a defined geofence), we collect precise GPS-level location data.
    • Background Location Access: To ensure geo-events can be triggered even when the app is not actively in use, we may collect location data in the background.

    You can control location permissions through your mobile device settings at any time. However, disabling these permissions may limit certain features and the effectiveness of location-based services.

  • Social Media Interactions: The Services may facilitate interactions with an interactive third party website or service (“Social Media”), which may include the ability for you to “like” or “share” content. If you choose to post information to a Social Media platform, that information will be public.

How We Use Information

  • Facilitate your use of and access to the Services
  • Provide you with information, special deals, offers, promotions, or new products/services
  • Enhance your experience on the Services and content recommendations
  • Administer and improve the Services, and for internal business purposes
  • Understand how you use the Services
  • Identify and connect you, your account or your user profile to Services for which you are eligible
  • Tailor the placement and content of advertisements
  • Investigate and prevent fraudulent transactions and other illegal activities
  • Identify, diagnose and address technical issues
  • Contact you with regard to your use of the Services or changes to our policies
  • Comply with our policies, procedures, and legal obligations
  • Fulfill purposes disclosed at the time you provide your personal information or otherwise with your consent

We may also use non-personal information at our discretion, including to identify satellite or other service outages, and to serve, monitor, and report on general, regional or contextual advertising, and to allow others to do so.

How We Share Information

  • Subsidiaries and Affiliated Entities: We may share information with our affiliates and subsidiaries for business, analytical, marketing, operational and advertising purposes.
  • Unaffiliated Third Parties: Unless otherwise stated, we may share your personal information with unaffiliated third parties for their own business and marketing purposes. You may opt-out by sending an email request to privacy@techhalo.ai.
  • Mobile Communications Privacy Statement: No mobile information (including phone numbers and SMS/text messaging data) will be shared with third parties/affiliates for marketing/promotional purposes.
  • When You Consent To or Direct Us To Share Your Information: We may share your personal information when you expressly consent or otherwise direct us to do so.
  • When You Post Content Publicly: Anything you choose to disclose in a Community Forum is public.
  • Service Providers: We may share information with third party service providers to enable them to perform services on our behalf.
  • Administrative and Legal Reasons: We may disclose personal information to third parties to comply with legal obligations, respond to requests, protect rights, or prevent fraud.
  • Business Transfers: In the event Company goes through a business transition, Company reserves the right to disclose and transfer all personal information related to the Services.

Third Party Advertising and Analytics Companies

We work with third party companies to serve advertisements and offers for the Services on other properties and applications, to serve third party ads on the Services and to provide us with information regarding the use of the Services and the effectiveness of our advertisements.

  • Cookie Settings: Company offers visitors an ability to opt-out of the collection of personal information by third party cookies placed on our website.
  • Self-Regulatory Programs Opt-Outs: Visit optout.networkadvertising.org and optout.aboutads.info.
  • Mobile-Based Opt Outs: Mobile devices may contain settings that allow you to disable tracking advertising and/or analytics.
  • Google Analytics: Learn about Google’s practices at google.com/policies/privacy/partners and opt out by downloading the Google Analytics opt-out browser add-on.

Please note that your opt-out choices are browser and device specific. Also, opting out does not opt you out of being served advertising and you will continue to receive generic ads while online.

“Do Not Track” and Global Privacy Control Signals

  • Do Not Track: Your browser settings may allow you to automatically transmit a “Do Not Track” signal. Learn more at allaboutdnt.com.
  • Global Privacy Control: Learn more at globalprivacycontrol.org.

Changing Your Information

You are responsible for maintaining the accuracy of the information you submit to us, such as contact information you have provided for your account. If you wish to make any changes or updates to your personal information, please visit user profile located in your app.

Third Party Content, Websites & Devices

In certain instances, the Services may be associated with or direct subscribers to content that is served by another party or links to third party content or web sites that Company does not control.

  • Use of Framing Techniques: Some third-party companies may utilize framing techniques to serve content to and from webpages accessible through our Services while preserving the look and feel of our website.

Security

We implement commercially reasonable technical and organizational measures designed to secure your personal information. However, no data transmission over the Internet, wireless transmission or electronic storage of information can be guaranteed to be 100% secure. Company cannot ensure or warrant the security of any information we collect. You use the Services and provide us information at your own risk.

Retention

We will retain your personal information during the time you have an account, maintain a listener profile with us or continue to use the Services, and for as long as it is reasonably necessary for the purposes set out in this policy.

Changes to the Privacy Policy

To the extent allowed by applicable law, Company reserves the right to change this Privacy Policy at any time. We will notify you of material changes by posting the changed or modified Privacy Policy on the Services and will otherwise notify you as required by applicable law.

General Audience Site

The Services are intended for a general audience, and we do not knowingly collect personal information from children younger than age 18.

Your Privacy Rights Under State Laws

  • California Residents: Your rights under the California Consumer Privacy Act of 2018 (CCPA) and as amended by the California Privacy Rights Act of 2020 (CPRA). For details, visit oag.ca.gov/privacy/ccpa.
    Shine the Light law: California residents have the right to request information relating to third parties to which the company has disclosed certain categories of personal information during the preceding year for the third parties’ direct marketing purposes. To make your request, please write to us at: 123 TechHalo Blvd. Newport Beach, CA 92625
  • Nevada Residents: You may apply limits to the sale of certain personal information to third parties for resale or licensing purposes, subject to applicable law. Company does not sell your personal information for such use. Register your preference by emailing privacy@techhalo.ai with the subject line, “Nevada Do Not Sell Request.”
  • Virginia Residents: As required under the Virginia Consumer Data Protection Act (VCDPA), this Privacy Policy describes the categories of personal data we process, the purpose for processing personal data, the categories of personal data shared, and the categories of third parties with whom personal data is shared. Virginia residents have the following rights:
    • Right to Access
    • Right to Delete
    • Right to Opt-Out of Targeted Advertising
    • Right to Opt-Out of Sale
    • Right to Opt-Out of Profiling
    • Right to Opt-in to Processing of Sensitive Data
    • Right to Correct
    • VCDPA Appeals

    To exercise these rights, email privacy@techhalo.ai. For correction, use your Online Account Center or contact customer care at 800-869-5593.

Contact Us

If you have any questions about this Privacy Policy, please email privacy@techhalo.ai or write to us at:

TechHalo Labs LLC.
Attn: Chief Privacy Officer
123 TechHalo Blvd. Newport Beach, CA 92625

This Privacy Policy is effective as of the date listed above and supersedes all previous versions.