Meet employees on every channel they actually use.

Halo360 Service Engine

World-Class Service.
Instant Gratification.

Automate 65% of routine requests instantly. No hold music. No frustration. Every channel, every time.

• AI Benefits Concierge: Instantly handles the "Big 5", ID Cards, Check Coverage, Pre-Authorization, Find a Provider, and Claim Status, as well as Enrollment.
• Omni-Channel: AI-Voice, SMS, and Web.
• Smart Sequencing: Hand off from AI to live agents with full context only when it matters.
• Governed AI: Predictive, compliant, and secure (PI/PHI) 24/7.

Fear, Uncertainty, and Doubt (FUD) are the old ways of selling. 20-page PDFs and "call the 1-800 number" are gone. The result: You save on operating costs while your clients' employees feel like they have a 24/7 concierge.